LEGAL INFORMATION
Terms & Conditions
About Helm Hearing
Helm Hearing is a Bristol-based hearing care service operated as a sole trader business under the trading name Helm Hearing.
607 Gloucester Road
Horfield
Bristol
BS7 0BJ
Contact email:
[email protected]
Appointments
Appointments for in-clinic services can be booked through our website booking system.
Mobile ear wax removal home visits are currently arranged by telephone only. Details regarding mobile appointments are explained on the relevant service and booking pages.
When booking an appointment, you agree that the information you provide is accurate and complete.
Cancellation Policy
Appointments may be cancelled or rescheduled up to 24 hours before the scheduled appointment time.
We kindly ask that you provide as much notice as possible if you are unable to attend.
Helm Hearing reserves the right to refuse or rearrange appointments where necessary.
Medical Disclaimer
Information provided on this website is intended for general informational purposes only and should not be considered medical advice.
Although Helm Hearing aims to provide professional and accurate information, no information on this website should be used as a substitute for consultation, diagnosis, or treatment from a qualified medical professional.
If you experience pain, sudden hearing loss, bleeding, dizziness, discharge, or any other concerning symptoms, you should seek advice from your GP or an appropriate healthcare professional.
Micro-suction and ear wax removal treatments may not be suitable for everyone. Helm Hearing reserves the right to decline treatment where it is considered clinically inappropriate or unsafe.
Emergency Medical Assistance
Helm Hearing does not provide emergency medical services.
If you are experiencing severe pain, sudden hearing loss, bleeding, infection, dizziness, or any urgent medical concern, please contact your GP, NHS 111, or 999 emergency services where appropriate.
Limitation of Liability
Helm Hearing makes reasonable efforts to ensure that information provided on this website is accurate and up to date. However, we make no guarantees regarding completeness, accuracy, reliability, or suitability.
To the fullest extent permitted by law, Helm Hearing accepts no liability for any loss, damage, or inconvenience arising from the use of this website or reliance on information provided on it.
Nothing within these Terms & Conditions excludes liability where it would be unlawful to do so.
Website Use
We aim to ensure this website remains accurate, secure, and accessible at all times. However, Helm Hearing does not guarantee uninterrupted availability of the website and accepts no liability for temporary downtime, technical issues, or third-party service interruptions.
Users must not attempt to misuse, interfere with, or compromise the functionality or security of this website.
External Links
This website may contain links to third-party websites including Google Maps and social media platforms. Helm Hearing is not responsible for the content, privacy practices, or availability of external websites.
Intellectual Property
All website content, branding, logos, text, images, and design elements remain the property of Helm Hearing unless otherwise stated.
Website imagery, branding, written content, and design elements may not be copied or reproduced without permission.
Content may not be copied, reproduced, or redistributed without prior written permission.
Changes to These Terms
Helm Hearing may update these Terms & Conditions from time to time. Updated versions will always be published on this page.
Privacy Policy
Your Privacy
Helm Hearing is committed to protecting your privacy and handling your personal information responsibly, securely, and transparently.
This policy explains what information we collect, why we collect it, and how it is used.
What Information We Collect
When you contact us or book an appointment, we may collect:
- Your name
- Address
- Email address
- Telephone number
- Date of birth
- Basic medical information relevant to treatment suitability
This information is only collected where necessary to provide our services safely and appropriately.
How Your Information Is Used
Your information is used for:
- Managing appointments
- Providing hearing care services
- Assessing treatment suitability
- Contacting you regarding appointments or enquiries
- Maintaining appointment records where required
We do not sell your information and we do not share your information with third parties for marketing purposes.
Medical Information
Some information provided during the booking process may relate to your health.
This information is treated as sensitive personal data and is only used where necessary to assess whether ear wax removal or hearing-related services are appropriate and safe.
How Information Is Stored
Appointment and enquiry information is stored securely within the website booking system and WordPress database.
We take reasonable steps to protect personal information against unauthorised access, misuse, disclosure, alteration, or destruction.
Data Retention
Personal information is retained only for as long as reasonably necessary for appointment administration, service provision, legal obligations, or legitimate business purposes.
You may request that your personal information be removed where legally and clinically appropriate.
Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Object to certain forms of processing
To make a request regarding your personal information, please contact:
Google Analytics
Helm Hearing may use Google Analytics to help understand how visitors use the website and improve website performance and user experience.
Google Analytics may collect anonymised usage data such as pages visited, device type, browser information, and general location information.
Analytics cookies will only be activated where consent has been provided through the website cookie banner.
Google Maps
This website may use embedded Google Maps to help visitors locate our clinic.
Google Maps may collect certain usage and technical information in accordance with Google’s own privacy policies.
Social Media Links
This website may contain links to social media platforms such as Facebook or Instagram.
These links do not track visitors directly through this website, however external platforms may apply their own cookies or tracking technologies once visited.
Contact Forms & Booking Systems
Information submitted through contact forms or booking systems is used solely for responding to enquiries and managing appointments.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect legal, operational, or website changes.
Updated versions will always appear on this page.
Accessibility Statement
Helm Hearing aims to make this website accessible and easy to use for all visitors.
We are committed to providing a website experience that is clear, inclusive, and user-friendly.
If you experience difficulty accessing any part of this website or require information in an alternative format, please contact us and we will do our best to assist.